IT Support & Maintenance

AMJ UK network support and maintenance services are designed for companies with varying levels of IT maturity. Whether your organisation simply requires specialised additional technical support, or even if your company has no in-house IT staff at all, we have a solution for you.

We ensure business continuity by maximising our clients’ IT environments and keeping their networks available and running smoothly. Our dedicated team of experienced technical consultants, support engineers and technical staff, qualified to Microsoft Certified Engineer Status, can partner your company and assist you in managing your IT systems.

Maintenance Agreements

We operate on a flexible basis and our clients can choose various levels of support coverage. From comprehensive cover through to Pay as you Go packages and Server maintenance services, we always strive to provide our clients with a solution in line with their specific requirements.

From proactive to reactive maintenance, we ensure business continuity by maximising our clients’ IT environments. Our services include:
   Emergency troubleshooting
   IT optimisation recommendations
   Preventative maintenance and network performance monitoring

Our service agreements can be employed to maintain your software, hardware or both.

Service Level Agreement

As Business Continuity is a priority for any organisation, an AMJ UK Service Level Agreement ensures minimum downtime of your key services. We offer flexible service plans adapted to client requirements and will respond within a "4 hour or less" Service Level Agreement (SLA) Hotline, remote assistance and onsite intervention In order to ensure minimum downtime within your organisation, AMJ UK offers different levels of intervention, such as telephone support, and remote intervention when possible. Alternatively our engineers can attend client site without additional call out charges.

Server maintenance

Servers are the heart beat of every network. Our server maintenance packages are designed to keep your server(s) updated and maximise availability to produce the expected performance for your users. Our services include:
   Hardware/Software update recommendations
   Server monitoring services - server logs checks, security checks
   Backup/hard disk space checks

In addition, a temporary server replacement within 8 hours can be proposed depending on the current infrastructure in place.

For more information, please contact us